Return Policy & Customer Support
We strive to make every purchase smooth and satisfactory. Read our 7-day policy below or submit a support ticket directly with order details and photo proof for instant processing.
7-Day Guarantee
Eligible products marked with (7 Days Return*) can be returned within 7 days of delivery.
Condition Criteria
Items must be unused, in original packaging, along with tags, invoices, and protective packaging intact.
Fast Refunds
Once quality verification passes at our facility, refunds are credited back via original source mode within 3-5 working days.
Return Policy Guidelines
1. Non-Returnable Products
Items marked with (No return*), perishable items, innerwear, and custom clearance stock are non-returnable unless arrived broken/defective.
2. Mandatory Unboxing Proof
For damaged or missing items, uploading clear photos/videos during submission accelerates approval times without delay.
3. Pickup & Courier Shipping
Reverse pickup will be arranged by Shopeze from your registered address where serviceability exists.
Submit Return / Support Request
Fill in customer information and attach image proof to log a dispute ticket.